Shipping & Order
Shipping&Order
Thank you for choosing SharingWin! We are committed to providing a smooth shopping experience. Please review our Shipping & Order Policy carefully to understand our practices regarding orders, shipping, and delivery.
Order Processing
- Order Confirmation: Once you place an order, you will receive a confirmation email with your order details and a tracking number. Please check your spam folder if you do not receive this email within a few minutes.
- Order Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing times may be longer.
- Order Modifications: If you need to modify your order (such as changing the shipping address or items), please contact our customer service as soon as possible. Once an order has been processed or shipped, modifications may not be possible.
Shipping Options
Our orders are shipped from Shenzhen, using competitively priced shipping services including DHL, YunExpress, and 4PX, all with tracking to ensure safe and prompt delivery.
- Delivery Times:
- Processing/Shipping Time: 1-3 business days (business days).
- Delivery Time: Varies by destination as outlined below.
| Region | Delivery Time (Business Days) |
|---|---|
| Asia | 2-5 |
| Western EU | 7-10 |
| Eastern EU | 7-10 |
| North America | 5-8 |
| South America | 7-15 |
| Australia | 5-8 |
| Africa | 5-15 |
- Shipping Rates: Shipping costs are calculated at checkout based on the selected shipping method and destination. Free shipping may be available through periodic promotions; please check our website for current offers.
Tax and Duties
- Flat Tax Rate: A flat tax rate of 19% will apply to all orders.
- Customs Duties: International orders may be subject to customs duties and taxes upon arrival in the destination country. You are responsible for paying these fees, and we recommend checking with your local customs office for potential charges.
Delays Resolution
If a delivery delay occurs, we will communicate with you via email to resolve the issue efficiently. Delays may result from high order volumes during peak periods or unforeseen events. For any inquiries, please contact customer support.
Customer Support
If you have any questions or concerns, please feel free to reach out to our customer support team:
Email: info@sharingwin.com
