Frequently Asked Questions
Orders
Can I back order an item that is out-of-stock?
No, SharingWin does not accept back orders for out-of-stock items, as inventory availability can be unpredictable. However, you can sign up to receive an email notification on the product page by clicking the “Notify Me” button, and we will inform you as soon as the product is available again.
I received a back-in-stock notification, but the product is still out-of-stock. Why?
For high-demand items, they may sell out before you get a chance to complete your purchase after receiving the notification. We encourage you to stay signed up for stock updates to ensure you receive the latest inventory information as soon as possible.
Does SharingWin accept purchase orders from educational institutions?
Yes, we accept purchase orders from U.S. educational institutions with a minimum order value of $100. Before placing an order, please create an account. If your institution is tax-exempt, email your tax-exemption certificate to support@sharingwin.com, and we can also provide a W9 if necessary.
Shipping
Does SharingWin ship internationally?
Yes! We ship to many countries and regions. You can check the available shipping options for your country during checkout. If we do not currently ship to your location, please visit our distributor page to find a reseller near you.
My international order has been shipped, but it’s been more than 4-6 days. Where is it?
SharingWin offers international shipping via DHL and USPS. DHL provides tracking and usually delivers within 2-5 business days. If your order hasn’t arrived within the expected timeframe, please contact our customer service team for assistance. USPS international shipping is not trackable and may be delayed by customs for up to 4-6 weeks.
Kits and Products
What’s included in a kit?
Each kit includes all parts listed on the product page, including a custom-printed circuit board and any pre-programmed chips. Unless otherwise specified, batteries and assembly tools are not included.
Can SharingWin pre-assemble or customize kits for me?
At this time, we only offer kits as they appear on our website. However, you can connect with experts in our community who may be able to assist you with assembly or customization.
Where can I find the instructions for a kit?
All kit instructions are available online, and you can find them in the “Tutorial” section of each product page. This allows us to keep the documentation up-to-date and provide detailed guides with full-color images.
General Questions
What is Open Source Hardware?
Open Source Hardware refers to hardware whose design is made publicly available so that anyone can study, modify, distribute, manufacture, and sell hardware based on that design. At SharingWin, we believe that sharing designs fosters innovation, allowing creators to build upon each other’s work. All hardware designs are freely available, along with any required software or firmware.
Can I share my project with SharingWin?
Absolutely! We welcome all innovative projects. Join our weekly showcase event on the SharingWin platform to present your creation, share ideas, and inspire others in the community.
How can I contact customer service?
For any inquiries or assistance, feel free to reach out to our customer service team at support@sharingwin.com. We’re happy to help!
